Received the top statue of the festival of one hundred customer-oriented units
Khwarazmi Information Technology Development Company was held in the third edition of the National Festival of One Hundred Customer-Oriented Units at the International Radio and Television Convention Center on March 20 of this year. It was selected as one of the top hundred customer-oriented organizations in the country and was able to claim the top statue of this festival.
According to the public relations report of Khwarazmi Information Technology Development Company, Dr. Ali Chaharlangi, the CEO and member of the board of directors of Khwarazmi Information Technology Development Company, and Seyed Morteza Alavi, a member of the board of directors of Khwarazmi Hardware Developers Company (one of the subsidiaries of Khwarazmi) were present in this festival on behalf of this company. .
In this ceremony, managers of some government agencies, as well as entrepreneurs of production units and managers of private sector economic enterprises, while explaining the importance of customer orientation to strengthen the economic sector and help to optimize the quality of manufactured products and services, transferred their experiences in the field of improving customer satisfaction.
In the following, the CEO of Kharazmi Information Technology Development Company, in a conversation with Ilna news agency, gave an explanation regarding the new steps of Kharazmi Company this year and said: The company has a 27-year history in the field of banking hardware support, and with this age, it has been able to support 7 banks in the country. Of course, new strategies are in front of the company in 1402, for example, moving towards IOT equipment, i.e., intelligentization, is one of the main missions of Khwarazmi Company in 1402, and in this regard, the necessary high-tech products for the factory are on the agenda.
Regarding the efforts made to maintain the rank of Kharazmi Company, Dr. Chaharlangi said: Without detailed and coherent planning, the goal cannot be reached, therefore, detailed plans have been considered in the field of education and innovation, and with focus and hard work, we have been able to add value along with participation. Create and do good actions in B2B to produce knowledge in the country, which led to the creation of a healthy competitive environment, which is very important for the country in the current situation.
In response to Ilana's question, the member of the Board of Directors of Khwarazmi Information Technology Development Company answered: What measures have been taken in order to maintain customer orientation for the company: the basis of the activity of Khwarazmi Company is based on collecting CRM, such as keeping current customers, return methods of previous customers, development They and other things are very important for the Kharazmi family.
On the other hand, we have always tried to be innovative in providing banking services to customers, and we have succeeded to some extent in this way, so that the level of quality of products and services, which was 70 in a survey of customers until last year, with the efforts of experts It has reached above 80 and we are trying to increase this number to 90 next year.