Kharazmi Information Technology Development Company succeeded in receiving ISO 10004 certificate. This certificate has been awarded to this company for providing proper after-sales service, improving response processes and satisfying customers.
The ISO 10004 certificate is one of the most widely used international certificates designed in the field of customer satisfaction. By obtaining this certificate, all monitoring and evaluation processes can be determined and implemented in order to increase customer satisfaction.
Obtaining the ISO 10004 certificate is based on following things such as how to divide customers, the list of types of customers from a standard point of view, how to survey customers (direct and indirect survey methods) and explanations about the types of survey methods, and benefits such as customer retention, reputation Finding the brand leads to improved communication, continuous improvement, and finally increasing the level of customer satisfaction and the profitability of the group.